How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Getting Started on the PlayWallet
Registering with the PlayWallet (PW)
Can I log into the PlayWallet via a single device?
What is the PlayWallet (PW)?
Error message: "Cannot reset password for the user as there is no registered/verified email or phone number"
What is KYC/AML verification?
KYC Submission Guide
KYC Submission Guide for Indian users
How to conduct KYC via the PlayWallet (automated KYC)
I have already conducted KYC with PlayChip Fantasy or one of the other operational partners of the PlayChip. Do I need to do it again?
See all 7 articles
Two-Factor Authentication (2FA)
What is Two Factor Authentication (2FA)?
How do I configure Two-Factor Authentication (2FA)?
I am having error messages using Google Authenticator and keep getting an invalid code
I have tried resyncing and resetting my 2FA and still can't access my account
I've lost my device and cannot log in because of the 2FA locked to that device
See all 7 articles
Withdrawing, Trading and Converting PlayChips
How can I sell PlayChips?
How do I withdraw PlayChips?
Can I withdraw my PlayChips to any Ethereum address?
Can I withdraw my tokens to an ERC20 compliant wallet?
What is the difference between Paid (PLA) and Free (PLAF) tokens, and how do I convert them?
See all 9 articles
What does my ticket status mean?
How do I take a screenshot?
I need to edit my personal details in the PlayWallet
My PlayChip balance is incorrect
I purchased PlayChips via the TopBetta/ClassicBet promotion. Can you help confirm my account details?
I want to change the email address attached to my account
PlayChip Technical Information
What are the technical details for PlayChip in order to add it as a custom token on MyEtherWallet, Metamask etc?
PlayChip Fantasy FAQs
I have a PlayChip Fantasy account, but it does not work with PlayWallet
Is PlayChip Fantasy still offering free challenges?
I used to log into PlayChip Fantasy via Facebook and no longer have access to this address. What now?
I keep getting a blank, green screen when trying to load the PlayWallet